Troubleshooting

Your deposit needs 6 Bitcoin confirmations before LBTC can be minted. This typically takes 40-60 minutes but can be longer during network congestion.

• Check your transaction on a Bitcoin block explorer
• Verify you sent to the correct deposit address
• Wait for 6 confirmations

During high gas periods, auto-mint is disabled to protect you from fees. Mint manually:

1. Go to lombard.finance/app/activity.
2. Find your pending deposit.
3. Click Mint and confirm the transaction.

On Ethereum, a small amount of LBTC is deducted to cover gas costs for minting. Other chains have no minting fee. See Fees for details.

The 9-day period is a minimum. If there are processing delays:

1. Check your transaction status on the block explorer.
2. Contact support with your transaction hash.
3. The Security Consortium can investigate stuck transactions.

This usually happens when your wallet auto-revokes approvals. Withdrawals require approval to remain active for the entire 3-day processing period.

Fix: Check your wallet security settings and disable automatic approval revocation, then try again.

You can only have one active withdrawal per vault at a time. Wait for your current withdrawal to complete before starting another.

Bridge transactions typically complete in 2-15 minutes. If stuck:

1. Check the transaction on both source and destination chain explorers
2. Verify CCIP status at ccip.chain.link.
3. If burned but not minted, contact support — the Security Consortium can resolve this.

Wait at least 15 minutes before assuming failure. If still missing:

1. Confirm the burn transaction succeeded on the source chain
2. Check the destination wallet address is correct
3. Contact support with both transaction hashes

OKX Wallet stores BTC across multiple address types. In OKX Wallet:

1. Select your BTC asset
2. Switch to the address type with your balance (Native SegWit or Taproot)
3. Refresh the Lombard page

Manually add the token:

Lux updates hourly. If you recently made a deposit or DeFi action, wait for the next update cycle.

Only whitelisted integrations earn Lux multipliers. Check the Strategies section to confirm your protocol is eligible.

1. Verify you are using the correct wallet (the one used for LBTC activities)
2. Go to claim.lombard.finance
3. Connect and check your allocation
4. If showing 0, you may not be eligible or may be checking the wrong wallet

Ensure you have enough ETH for gas. $BARD staking is only available on Ethereum mainnet.