Troubleshooting

Your deposit needs 6 Bitcoin confirmations before LBTC can be minted. This typically takes 40-60 minutes but can be longer during network congestion.

• Check your transaction on a Bitcoin block explorer
• Verify you sent to the correct deposit address
• Wait for 6 confirmations

During high gas periods, auto-mint is disabled to protect you from fees. Mint manually:

1. Go to lombard.finance/app/activity.
2. Find your pending deposit.
3. Click Mint and confirm the transaction.

On Ethereum, a small amount of LBTC is deducted to cover gas costs for minting. Other chains have no minting fee. See Fees for details.

Redemption can take up to 10 days. If it is taking longer:

1. Check your transaction status on the block explorer.
2. Contact support with your transaction hash.
3. The Security Consortium can investigate stuck transactions.

This usually happens when your wallet auto-revokes approvals. Withdrawals require approval to remain active for the entire processing window, which can take up to 14 days.

Fix: Check your wallet security settings and disable automatic approval revocation, then try again.

You can only have one active withdrawal per vault at a time. Wait for your current withdrawal to complete before starting another.

Bridge transactions typically complete in 2-15 minutes. If stuck:

1. Check the transaction on both source and destination chain explorers
2. Verify CCIP status at ccip.chain.link.
3. If burned but not minted, contact support, the Security Consortium can resolve this.

Wait at least 15 minutes before assuming failure. If still missing:

1. Confirm the burn transaction succeeded on the source chain
2. Check the destination wallet address is correct
3. Contact support with both transaction hashes

Native minting and redemption on these chains were deprecated on September 16, 2026. Ethereum is the only bridge destination. Starknet is not subject to this deadline: its bridge to and from Ethereum remains in place.

1. Withdraw your LBTC or BTC.b from any DeFi position on the deprecated chain
2. Open the Lombard app, connect on the deprecated chain, and bridge your full balance to Ethereum
3. Complete the bridge before December 10, 2026

Full steps: Migrate from a Deprecated Chain.

Lombard uses a hub and spoke model anchored on Ethereum, so transfers between two spoke chains route through Ethereum. Check the app for the routes available from your chain.

OKX Wallet stores BTC across multiple address types. In OKX Wallet:

1. Select your BTC asset
2. Switch to the address type with your balance (Native SegWit or Taproot)
3. Refresh the Lombard page

Manually add the token:

Lux totals are not currently displayed in the app. Lux continues to accrue on eligible deployments.

Only whitelisted integrations earn Lux multipliers. Check the Strategies section to confirm your protocol is eligible.

1. Verify you are using the correct wallet (the one used for LBTC activities)
2. Go to claim.lombard.finance
3. Connect and check your allocation
4. If showing 0, you may not be eligible or may be checking the wrong wallet

The Season 3 claim window closes October 29, 2026 at 00:00 UTC. The Season 1 and Season 2 windows have already closed.

A Season 3 allocation of 0 most often means the wallet held fewer than 5,000 Lux at the July 20, 2026 snapshot, which was the minimum threshold.

BARD staking closed on September 17, 2026. Withdrawals are handled through Mellow’s interface  on Ethereum mainnet, not the Lombard app. Ensure you have enough ETH for gas.